Shipping Policy
Key Details:
- Order Cut-Off Time: Orders placed before 16:00 GMT will be processed on the same day.
- Order Processing Time: We aim to process all orders within 1 to 2 working days (Monday to Friday).
- Estimated Shipping Time: Shipping typically takes between 5 to 7 working days (Monday to Friday) after your order is processed.
- Free Delivery: Enjoy free delivery on all orders within the United Kingdom.
Order Processing and Shipping Overview
Once your order is placed, you will receive a confirmation email indicating that we have received and started processing it. Order processing typically takes 1 to 2 working days (Monday to Friday). The time may vary depending on the time of year or our current order volume. Once your order is ready for shipment, you will receive a follow-up email with tracking details, allowing you to track your package every step of the way.
After your order has been processed, it will be dispatched for delivery. Most orders are delivered within 5 to 7 working days (Monday to Friday). While we strive to meet these delivery windows, shipping times may vary due to factors such as the delivery address, courier availability, or other circumstances beyond our control.
We are pleased to offer free delivery for all orders within the United Kingdom.
Potential Delays
If your order is delayed, please allow an additional 3 working days (Monday to Friday) beyond the expected delivery date for it to arrive. If the item has not arrived after this extended period, please contact us at info@bellora.co.uk, and we will promptly investigate the issue and provide updates.
Order Cancellations
We understand that plans can change. If you need to cancel your order, please contact us as soon as possible at info@bellora.co.uk. We will attempt to cancel the order before it is processed or shipped. Once the order has been processed or shipped, cancellations are no longer possible, and you will need to follow our return procedure once the item arrives.
Damaged or Incorrect Items
If you receive an item that is damaged or not what you ordered, we sincerely apologize for the inconvenience. While we take great care to ensure all products are properly packaged and checked, errors can occur. If you notice damage or a mistake with your order, please immediately take clear photos of the issue, including any packaging damage or defects, and send them to info@bellora.co.uk. We will investigate your case thoroughly and ensure you receive the correct item or a replacement promptly. Our goal is to resolve any issues swiftly and provide you with a positive shopping experience.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT
Email: info@bellora.co.uk
Phone Number: +3197010209698
Contact Form: Click Here
Business Information
Bellora is operated by H.A. Duurzaam, a company registered in Netherlands.
Company Number: 73677787
VAT Number: NL004921326B85
D-U-N-S Number: 492908911
Address:
Thorbeckesingel 37, 4142AP Leerdam